With many other companies their help & support are not here in the U.S and because of that it makes it harder to get the help you need.At www.Green60.com our Tech support is local and we will immediately take your call and attempt to help you as best we can. Why wait for the help that you need because someone is in a different time zone or part of the world? With www.Green60.com you don’t have to wait because our tech support is local.